Course Details
AGILE FOR NON-IT (SERVICE INDUSTRY) for all service industry employees: BPO, Shared Services, Finance, and HR If you’re a non-IT personnel who wants to adopt the Agile mind-set, you’ll encounter some resistance to change. To encourage non-IT personnel to adopt Agile, you should make the initiative to show how an Agile mind-set can deliver results.
Objectives: After this course, you will
1. learn to apply the framework of Agile to deliver value to customers/clients in doing projects;
2. understand the value and significance of efficiency in the process of delivering what the customer wants;
3. deliver fast and quality results in increments to the customer/client;
4. recognize the purpose and value of collaboration, objectives, bold goals, and quantifiable results in project management;
5. identify waste and address them right away;
6. use the framework in prioritizing opportunities for improvement and implement Agile methodology; and
7. complement Agile with Lean Six Sigma.
Target Audience
Project Managers, Project Sponsors, Process Leads, Managers, Supervisors, Product Owners, PMO Managers, Subject Matter Experts (SMEs), Business Process Leaders, Process Owners, Operational Excellence Managers and Leaders, Continuous Process Improvement Managers and Specialists from the service industry such as BPOs, Shared Services such as Finance and Accounting (F&A), Human Resources, and Marketing.
Course Trainer
CC Fernandez is a certified Lean Six Sigma Master Black Belt and a consultant and member of various institutions. She is the author of two patents and has nine years of experience in quality management. She is a Professional Agile/Scrum Master and Manager of Operational Excellence for Coca-Cola Beverages.